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FAQs: Frequently asked questions

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Topics

General overview

What is Northwell Health Physician Partners?

Northwell Health Physician Partners (Physician Partners) is the medical group practice of Northwell Health, representing approximately 4,100 employed physicians. Physician Partners is the largest group practice in New York State, representing over 100 specialties, practicing in all hospitals and ambulatory practices throughout Northwell Health. For more information about Physician Partners, please visit ​​​​www.northwell.edu/physician-partners.

Members of Physician Partners are physicians (MD, DO, MBBS, DDS and DMD) employed over 0.5 FTE whose clinical services are managed/billed by the medical group, and are not residents and fellows. Northwell Health Physician Partners allied health providers such as NPs and PAs are not included in the medical group. 

Why was The Truly Awards program created?

Northwell Health Physician Partners created The Truly Awards to inspire all Northwell Health team members to recognize the physicians of Northwell Health Physicians Partners. Working alongside us, their courage and determination inspire and change the lives of their patients, colleagues and communities. With The Truly Awards, we’ll celebrate our employed physicians for their positive impact on our lives.

Why does this award program have five separate awards?

The Truly Awards is designed to align with the Northwell Health values; Truly Compassionate, Truly Innovative, Truly Ambitious, Truly Together and Truly Inclusive. Our values help guide how we act, and they inspire us to bring our best selves to work every day. The Truly Awards aim to honor Physician Partner physicians who embody these values. 

How does The Truly Awards program work?

Beginning Monday, June 13, 2022, all Northwell team members will have the opportunity to nominate Northwell Health Physician Partners physicians for one of the five Truly Awards. The nomination phase will be open through Friday, July 15, 2022 at 11:59 p.m. ET. 

  • Only Physician Partners physicians and dentists are eligible for a nomination (see Nomination Criteria section for details). Nominations can only be submitted through The Truly Awards website at TrulyAwards.northwell.edu.
  • An HR review will occur throughout the nomination phase to ensure nominees meet the criteria for eligibility. All nominations will be reviewed by the Physician Scoring Panel, which includes physicians who are members of the Northwell Health Physician Partners Physician Engagement Committee.
  • After the Physician Scoring Panel, the top-ranked nominations will be reviewed by an Initial Selection Committee, which includes members of the Northwell Health Physician Partners Executive Committee, the Physician Partners Governance Committee Chairs and other designated reviewers to determine finalists.
  • The selection process will run through mid-August 2022. At that time, we’ll identify our top 25 finalists. Those finalists will move forward to the voting phase, where team members can cast their votes for one physician to receive an award in each of the five award categories.

All Northwell team members will be invited to vote beginning Monday, September 12, 2022 through Friday, September 23, 2022. Voting will take place on The Truly Awards website at TrulyAwards.northwell.edu.

  • A Final Selection Committee will be engaged from Monday, September 26, 2022 through October 2022 to determine the award recipients. The Final Selection Committee is representative of select senior executives throughout Northwell Health. Team member voting results will be a factor in helping determine the five Truly Award recipients.

How are The Truly Awards different from the Northwell Health Physician Partners Patients’ Choice Awards?

The Truly Awards are awarded based on the voice of Northwell Health team members, whereas the Patients’ Choice Awards are based on the voice of our patients. The Northwell Health Physician Partners Patients’ Choice Awards are awarded to any Physician Partners physician or dentist who scores five stars on their Patient Satisfaction rating for an 18-month period. To be eligible for the Patients’ Choice Awards, physicians and dentists are required to see patients at least 50% of their time. Recipients of the Patients’ Choice Awards and The Truly Awards are honored during The Truly Awards celebration phase.

How are The Truly Awards different from The Dr. Lawrence Smith Lifetime Achievement Award?

The Dr. Lawrence Smith Lifetime Achievement Award honors a Northwell Health Physician Partner leader who embodies Dr. Smith’s commitment to clinical excellence, education, mentorship and the promotion of diversity, equity and inclusion. This extraordinary physician has distinguished accomplishments in the medical field over a significant term of service and a career that is an example for others. The winner of this award is nominated by members of the Board of Governors and then the Selection Committee will determine the award recipient. The Selection Committee is representative of select senior executives throughout Northwell Health. The recipient will be honored during The Truly Awards celebration phase.

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Nomination criteria

Who can be nominated?

You may nominate an eligible physician or dentist who has been honored in the past. To be eligible for The Truly Awards, physicians and dentists of Northwell Health Physician Partners must meet the following criteria:

  • Be an active physician member of Northwell Health Physician Partners (not a voluntary physician).
  • Be a doctor or dentist with an MD, DO, MBBS, DDS or DMD degree. Northwell Health Physician Partners allied health providers such as NPs and PAs, as well as residents and fellows, are not currently eligible. 
  • Employed by Northwell Health on or before December 31, 2021.
  • Spend the majority of their full-time employment providing clinical services, and their clinical services are managed/billed by the medical group in a hospital setting, ambulatory office or other ancillary service.
  • Be in good standing as determined by the Service Line leaders, Ambulatory Human Resources and Northwell Compliance Office.

Physicians who hold a specific leadership title have been excluded from eligibility including any Senior Vice President, Executive Director, Service Line Chair, Medical School Chair and Physician System Executives such as the Physician-In-Chief and Chief Medical Officer. Of note: The following titles are eligible for nomination: Medical Director, Vice President, Associate Medical Director, Hospital Chief Medical Officer, Chief Medical Information Officer and any local Chair of a facility or clinical service.

The Rising Star Award includes one additional exclusion: The physician or dentist must have fewer than ten years of clinical practice experience. This will be measured by the individual’s NYS License issue date, which must be issued no later than January 1, 2012. 

Who can nominate?

All team members of Northwell Health can nominate the physicians of Northwell Health Physician Partners for The Truly Awards. This includes physician members of Northwell Health Physician Partners who can nominate their physician colleagues. Physicians cannot self-nominate.

What attributes should be considered when submitting a nomination for a physician or dentist? 

Individuals should possess attributes that align with the award for which they are nominated, and those attributes must be documented in the nomination submission. Nominators should provide specific examples to demonstrate the attributes of the person they are nominating. Read below for the award descriptions and attributes. 

Truly Caring Touch Award 
This physician embodies compassion and has an exceptional caring touch and bedside manner, reflecting the deep caring that is the essence of doctoring.​

Attributes:

  • Builds extraordinary connections with patients.​
  • Embodies compassion and shows great care and respect for patients, team members, caregivers and communities.
  • ​Excels in the art of medicine and prioritizes the well-being and care of patients.

Truly Rising Star Award
This physician, while relatively new to medicine, shines brightly by making significant contributions to education, research or healthcare delivery. 

Attributes:

  • Is an innovative solution seeker and embraces additional responsibilities and growth. 
  • Has an open mind and demonstrates great promise in the advancement of healthcare.
  • Significantly contributes to education, research or healthcare delivery by always looking for new ways to improve the field of medicine.

Truly Leadership Award
This physician has the desire and ability to create a vision that pushes boundaries, unlocks potential and inspires colleagues and teams to seize opportunities to make healthcare better.

Attributes:

  • Has demonstrated meaningful accomplishments leading others formally or informally to support Northwell’s growth and advance its mission
  • Sees the big picture, is visionary and inspirational, empowering colleagues to realize their strengths to contribute to the advancement of healthcare.
  • Creates and effectively communicates a vision for improvements in medicine and how it can be provided to patients and the community.

Truly Mentorship Award
This physician selflessly gives time, energy and support to help colleagues and others recognize their potential and achieve greatness.

Attributes: 

  • Understands the power of togetherness and proactively offers time, energy and support to lift colleagues and others to their full potential.
  • Builds trusting teams, unity and connection, while coaching colleagues and others in a caring manner without any expectation of recognition.
  • Constructively guides colleagues and others through their work challenges toward one collective mission.

Truly Diversity, Equity and Inclusion Award 
This physician promotes belonging, values diversity, and advances inclusion and the equity of care for all.

Attributes:

  • Champions inclusion in the workplace, creates equitable growth to maximize the potential of all team members and advances healthcare through educational experiences supporting diversity and inclusion for colleagues, team members and trainees.
  • Values diversity, breaks down biases, raises health and advances the equity of care for all.
  • Seeks new ways to advance diversity, health equity and inclusion for all and is actively involved in community-based diversity and health equity programs.

How many nominations can I submit?

All Northwell Health team members can nominate one or more physicians for each award. You cannot nominate a physician more than once for the same award, but you can nominate the same physician for two or more different awards. 

If a physician was nominated by one of my colleagues, can I also nominate the physician for the same or different awards?

Yes, you may also nominate the same physician. 

Can a Patients’ Choice Award recipient be nominated for The Truly Awards? 

Yes, recipients of the Patients’ Choice Award may be nominated for and may be recipients of The Truly Awards.

Why is the name of the physician I want to nominate not appearing on the physician selection tool in the nomination form?

Double-check that you have searched for the individual correctly. Follow the exact search naming convention described above the search box. Search for a physician by entering only the physician’s first name or last name. Start typing the first few letters of the physician’s first name or last name and a list of physicians with the closest match will appear. Scroll through the list and select the physician you would like to nominate. You may need to wait a moment for the list of physician matches to appear. Read all the instructions on the nomination form carefully. 

If the physician you are trying to nominate is not appearing in the search, he or she may not be a member of Northwell Health Physician Partners, or he or she does not meet the criteria. See the nomination criteria under “Who can be nominated?” for more information or contact trulyawards@northwell.edu for help with your search.

How do I know if the physician I want to nominate is a member of Northwell Health Physician Partners and if he or she is eligible to participate as a nominee in the program?

You can find an eligible physician or dentist of Northwell Health Physician Partners by searching for his or her name within the nomination form. If you would like assistance to determine eligibility or do not see the name of a specific physician or dentist, please email trulyawards@northwell.edu and a member of the Physician Partners Administrative Team will respond in one to two business days.

Can I start a nomination submission and then save it to finalize and submit it at another time?

Yes, you can save your nomination and submit it at a later time. We encourage you to save your nomination frequently. The site will save your work every five minutes but will log you out after 30 minutes of inactivity. You may find your saved nominations at “My Account” > “My Nominations” > “In progress.” Each time a nomination form is started it will automatically save to your account.

How will I know if my submission was received?

You will see a confirmation message on your screen after submitting the nomination form, which will confirm that your nomination was received. You will also receive an email in your Northwell Health email inbox that confirms your nomination submission.

Will physician(s) be notified of my nomination?

Nominated physicians will be notified of their nomination when the finalists are announced at the end of the nomination phase. Additionally, a copy of the nomination will be mailed to every nominated physician. 

How are nominated physicians recognized?

All nominated physicians receive multiple levels of recognition to highlight their extraordinary efforts for going above and beyond. These include organization-wide and leadership announcements, participation at The Truly Awards celebration event in November 2022 and a certificate, plaque or crystal. At the hospital, practice, regional and service line level, local recognition activities will include department communications and meeting acknowledgement in honor of all nominated physicians. The Truly Awards winners will also receive public recognition in video, print and radio advertising.

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Voting

When does voting begin and end? 

Voting will take place on Monday, September 12, 2022 through Friday, September 23, 2022 at 11:59 pm ET.

Who can vote?  

All Northwell Health team members are eligible to vote.  

How do I vote?  

Read the nominator’s story about each finalist. Consider how well the finalist’s attributes, as explained in the story, meet the award category criteria for which the finalist was nominated. Then cast your vote for the physician you feel best deserves to be recognized with a Truly Award. Vote for one physician for each award category. Each team member has the ability to cast five total votes: one vote in each of the five award categories. 

How many finalists can I vote for in each of the five award categories?

You may only vote for one finalist in each of the five award categories. You may vote for the same finalist if they are nominated in more than one award category. You cannot vote for a finalist more than once within one award category. 

Can I encourage team members to vote for the physician I nominated?

Yes, you may encourage team members to vote for the physician you nominated. 

Do I have to submit all my votes in one session?  

You can submit your votes during one or more sessions until Friday, September 23, 2022 at 11:59 pm ET when voting officially closes. Once a vote is submitted, it is final.

Can I change my vote once it is submitted? 

Once a vote is submitted, it is final and cannot be changed. 

How do I know my votes are captured?

All votes are automatically captured after you place them. You will see a confirmation on the screen after each vote.

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Final selection

How many finalists are there for The Truly Awards?

There are five finalists for each award category, for a total of 25 Truly Award finalists.

How are the finalists selected for each of the five Truly Awards?

First, all nominations are reviewed by the Physician Scoring Panel, which includes physicians who are members of the Northwell Health Physician Partners Physician Engagement Committee. Each nomination is reviewed and scored using a rating scale based on how well the nominee meets the award attributes. Every nomination is scored by multiple judges. The more specific and detailed the nomination story is with examples of how the nominee meets the award criteria, the better the chance of the nomination scoring higher. After the Physician Scoring Panel, the top-scored nominations are reviewed by an Initial Selection Committee including members of the Northwell Health Physician Partners Executive Committee and other designated reviewers to determine finalists. The Initial Selection Committee selects finalists for each award category based on the nomination stories submitted by Northwell Health team members during the nomination phase from June 13, 2022 through July 15, 2022. 

How will The Truly Award recipients be chosen? 

Following the Northwell Health team member voting period, a final selection committee will consider the vote results and determine the award recipients. 

When will the award recipients be officially announced?

The five award recipients (one for each of the five award categories) will be announced to all Northwell Health team members in early November 2022.

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Questions and technical issues

What should I do if I’m having trouble viewing The Truly Awards website? 

For the best user experience, use Google Chrome. 

Who do I contact if I have questions about The Truly Awards? Or if I need technical support? 

Questions about The Truly Awards should be directed to Trulyawards@northwell.edu. If you experience a technical issue using The Truly Awards website, call the IT Service Desk at (516, 631, 718) 470-7272. Or engage the Northwell Health myTech Chat via the team member intranet. 

What is The Truly Awards desktop app?

The new Truly Awards app icon is an easy way to access The Truly Awards site on your desktop. Don’t have the app? Contact IT for support at mytech.northwell.edu

Why is the name of the physician I want to nominate not appearing on the physician selection tool in the nomination form?

Double-check that you have searched for the individual correctly. Follow the exact search naming convention described above the search box. Search for a physician by entering only the physician’s first name or last name. Start typing the first few letters of the physician’s first name or last name and a list of physicians with the closest match will appear. Scroll through the list and select the physician you would like to nominate. You may need to wait a moment for the list of physician matches to appear. Read all the instructions on the nomination form carefully. 

If the physician you are trying to nominate is not appearing in the search, he or she may not be a member of Northwell Health Physician Partners, or he or she does not meet the criteria. See the nomination criteria under “Who can be nominated?” for more information or contact trulyawards@northwell.edu for help with your search.

Why am I having trouble with logging in?

Use your Northwell Health Credentials to login. Still having difficulty? Contact IT for support at mytech.northwell.edu.

Can I start a nomination submission and then save it to finalize and submit it at another time?

Yes, you can save your nomination and submit it at a later time. We encourage you to save your nomination frequently. The site will save your work every five minutes but will log you out after 30 minutes of inactivity. You may find your saved nominations at “My Account” > “My Nominations” > “In progress.” Each time a nomination form is started it will automatically save to your account.

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